Consumer Complaint - Federal Chartered Institutions

If the name of an institution contains "N.A.", "National", "Federal", "FSA", or "FCU", it is a federally chartered institution. The Division does not regulate it and can not process a complaint against that institution. Complaints regarding federally chartered depository institutions should be directed to the appropriate federal regulators. It may be difficult to determine the regulator of an institution because the full, legal name is not used in radio, television, and print advertising. If you have a question about the correct regulator of an institution, telephone the Division of Financial Institutions at (614) 728-8400.

Federally chartered banks have the word "National" or the initials "NA" in their name and are regulated by the Office of the Comptroller of the Currency.

Comptroller of the Currency

Customer Assistance Group

1301 McKinney Street, Suite 3710

Houston, TX 77010

800-613-6743

http://www.occ.treas.gov

Federally chartered credit unions have the word "Federal" or the initials "FCU" in their name and are regulated by the National Credit Union Administration.

National Credit Union Administration

Region IV (Chicago)

4225 Naperville Road, Suite 125

Lisle, IL 60532-3658

630-245-1000

http://www.ncua.gov

Federally chartered savings and loan associations and savings banks usually have the word "Federal" or the initials "FSB" in their name and are regulated by the Office of Thrift Supervision.

Office of Thrift Supervision

Central Regional Office

200 West Madison Street, Suite 1300

Chicago, IL 60606

800-842-6929

http://www.ots.treas.gov

The Federal Trade Commission regulates first mortgage lending by non-depository lenders, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act and other federal regulations covering non-depository lenders.

Federal Trade Commission

668 Euclid Avenue, Suite 520-A

Cleveland, OH 44114

216-263-3410

http://www.ftc.gov